AI Email Intake Automation
Automate the repetitive work behind your business.
TAVEROQ builds practical AI automations for service businesses — starting with customer inquiries, classification, routing and response.
Based in Switzerland · Working with businesses across Europe
The problem
Your inbox shouldn't run your operations.
For most service businesses, every customer request still flows through a shared inbox and depends on someone having time to deal with it.
Staff manually read every customer inquiry
Urgent cases can get buried in a shared inbox
Customer details have to be copied by hand
Similar replies are written again and again
Requests must be forwarded to the right person
TAVEROQ turns this repetitive work into a structured workflow.
How it works
One request, six steps, less manual handling.
The automation runs the moment an email arrives. Each step is visible and can be reviewed.
- Step 1
Customer email
A request arrives in your shared inbox.
- Step 2
AI analyzes the request
The message is read and understood in context.
- Step 3
Category + urgency detected
The request is classified and prioritized.
- Step 4
Customer information extracted
Name, location and issue are structured automatically.
- Step 5
Professional reply prepared
A draft response is written in your tone.
- Step 6
Routed to the right workflow
The case is sent to the right person or system.
Main use case
AI Email Intake for Service Businesses
A realistic example of what the automation does with a single incoming message.
“Our heat pump has stopped working and the house is getting cold. Can someone help us today?”
— received in the shared support inbox
- Category
- Repair
- Urgency
- High
- Customer
- Anna Keller
- Location
- Winterthur
- Issue
- Heat pump failure
From there, the workflow can prepare a response, notify the right person, create a service request or trigger the next step in your existing process.
Benefits
Less manual handling, faster answers.
Respond faster
Automatically process incoming customer requests.
Catch urgent cases
Identify high-priority inquiries immediately.
Reduce admin work
Extract and structure information without manual copying.
Keep control
Decide what AI handles automatically and what requires human approval.
Customization
Built around your workflow.
Every service business works differently. TAVEROQ provides a proven automation foundation and adapts the final workflow to your processes, inbox, tools and escalation rules.
This is not bespoke software rebuilt from zero every time. It is a set of standard automation modules configured around the way your team already works.
- Outlook / email integration
- CRM or spreadsheet logging
- Internal alerts
- Lead qualification
- Automatic reply drafts
- Human approval workflows
About
Practical automation, not AI hype.
TAVEROQ is a Switzerland-based automation company focused on practical AI systems for small and medium-sized businesses.
We start with repetitive workflows that consume time every day and turn them into reliable, understandable automations.
Find one process worth automating.
Tell us how your team handles customer requests today. We'll identify where automation could save time and show you what a practical first workflow could look like.